Grand Excelsior Hotel Al Barsha, Dubai

The hotel is conveniently located close to the Mall of Emirates, offering spacious rooms but with some issues like smelly bathrooms and noise disturbances. The staff is friendly and accommodating, making the overall stay pleasant.

The hotel offers very poor room service, as guests need to go down and get the food from the counter. Despite this, the rooms are very clean, and the staff, especially Michelle and Miss Sarah, are incredibly friendly and welcoming. However, the lack of soundproofing in the rooms, constructed side-by-side in a rectangle pattern on every floor, creates noise issues.

After a long wait for the room, I found it to be very modern, comfortable, and spacious. The hotel offers complimentary tea, coffee, and light snacks all day, with alcoholic drinks in the evening for a two-hour happy hour every day, making it worth the value of money.

I had a mixed experience at the hotel. The location is fantastic for exploring the area and shopping, but the rooms lacked soundproofing and had a bad smell. The service was hit or miss with a mix of rude attitude and exceptional service. The dining options were varied but inconsistent.

The hotel offers spacious and comfortable rooms but has a strong cigarette smell. The service is lacking attention to customer requests. The location is convenient, near the Mall of the Emirates, though undergoing construction. The dining experience falls short with limited and subpar food options.

My stay at the hotel was a mixed experience. The rooms were good size and comfortable, but the service was a bit slow with room service. The location was convenient being close to Mall of the Emirates, yet the dining options lacked variety and quality. The hotel offers a friendly staff and a connected room option, making it a decent choice for a stay.

My stay at the hotel was a mix of positives and negatives. The rooms were very modern, comfortable, and spacious, but the location above a nightclub made it noisy for sleep. The service was friendly overall, though a complaint wasn't handled well. The hotel is conveniently close to the Mall of the Emirates, but the dining experience was lacking in variety. Despite these issues, the secure location was a plus.

The hotel rooms were sumptuous, really chic, and tastefully decorated, making the stay very comfortable. The staff, especially Michelle at the reception and Sarah, were warmly welcoming and friendly. However, the hotel had ordered to put only 1 towel in the room, and the dining experience was not fresh or satisfying.

My stay at the hotel was wonderful! The rooms were incredibly spacious, with lots of room to move around during the day, although the door had trouble closing properly. The service was top-notch, especially from Michelle at the reception, always wearing a warm smile. The location was convenient, close to the Mall of Emirates and Palm Jumeirah, though a bit tricky to reach with narrow access roads. The dining experience was satisfactory, offering good quality options, and the facilities provided were excellent value. Overall, a great stay with a few minor hiccups.

The hotel has a unique room layout with a hollow space in the center, offering a good sense of relaxation. However, the rooms were old and lacked homely touches, with some maintenance issues like missing towels and black marks on the roof skirting. The service was a mix of very nice and professional staff like Mr Adnan and Mr Nasir, but some were unprofessional. The location is near the Mall of Emirates and convenient if you have a car, but the surrounding area was disappointing. The dining experience had limited variety despite a nice touch with the egg station. The facilities overall were good.